Service and workshopServiceFlow — all your machine knowledge in one place
The problem
You have nine brands in the workshop. Every supplier organises its manuals differently, and half of them sit as PDFs on a server nobody knows their way around. When a machine fails, your office staff spend six to seven minutes on the phone looking for the right diagram. And the engineer who knows it by heart is out on a job — and retires in three years.
What it does
ServiceFlow lays four things on top of one another:
one answer, with the source attached
Your engineer asks a question in plain language and gets the answer with the source attached — which page of which manual, so he can check it himself. After every job he records what he did, and that is processed straight away. That is what makes the answer more specific every week.
What it delivers
- No more searching on the phone. The diagram is there while the customer is still talking.
- Your new engineer answers questions he used to need a senior for.
- Knowledge that now sits in people's heads is recorded before anyone retires.
Who it is for
Dealers, importers and service companies with several brands, 20 to 150 people, and a service line that is too busy.