Inbox and back officeMailbox Triage — your inbox sorted by urgency
The problem
Your general mailbox is never empty. Customer questions, orders, invoices and advertising all sit together. Important mail is left lying around because nobody knows who picks it up, and with several branches everything is forwarded by hand to the right location.
What it does
Mailbox Triage reads incoming mail, works out where it belongs and how urgent it is, and drafts a reply. With several branches it routes automatically: on the order number if the mail contains one, on the postcode if it does not. It forwards mail itself as soon as you trust it to; until then it does the groundwork and you decide.
What it delivers
- Mail that reaches the right place on its own.
- In the first few weeks a person approves every decision; once accuracy is above 90%, forwarding runs automatically.
- For each type of mail you set what it may do on its own. An order confirmation can go straight through, a complaint comes past you first.
In practice
At a home furnishing company with five shop-in-shops, four companies and one general email address: Mailbox Triage works out from the order number which branch a mail concerns, uses AI to read what the mail is about, and routes mail without an order number on the postcode. When in doubt, the mail goes to a person.
Who it is for
Companies with a shared mailbox, several branches, or a back office that acts as a pass-through.